Office of Consumer Affairs (Canada)

The Office of Consumer Affairs (OCA) in Canada is a branch of Innovation, Science and Economic Development Canada (ISED). Its primary role is to promote and protect the interests of Canadian consumers. The OCA achieves this mandate through several activities, including:

• Policy Development: The OCA develops and recommends consumer policy to the Minister of Innovation, Science and Industry. This includes advising on legislation, regulations, and other government initiatives that impact consumers.

• Consumer Advocacy: The OCA advocates for consumer interests within the government and to businesses. This can involve participating in consultations, representing consumer perspectives on policy issues, and working to resolve consumer complaints.

• Consumer Education: The OCA develops and disseminates information to help consumers make informed decisions and protect themselves from unfair or deceptive business practices. This information is often available online, in print, and through workshops and presentations. Key topics include financial literacy, product safety, and consumer rights.

• Research: The OCA conducts research on consumer issues and trends to inform policy development and consumer education efforts.

While the OCA does not directly resolve individual consumer complaints, it plays a vital role in ensuring that the marketplace operates fairly for consumers across Canada. Consumers with complaints are typically directed to other resources such as provincial consumer protection agencies, industry self-regulatory bodies, or the Canadian Council of Better Business Bureaus.