OnTrac
OnTrac is a regional package delivery company operating primarily in the Western United States. Founded in 1991 as California Overnight, the company rebranded to OnTrac in 2008. OnTrac specializes in expedited delivery services and focuses on offering faster transit times and lower shipping costs compared to national carriers for shipments within its service area. The company's network includes California, Arizona, Nevada, Oregon, Washington, Utah, Colorado, and Idaho.
OnTrac primarily serves business-to-consumer (B2C) e-commerce shipments, offering services such as overnight and two-day delivery. They partner with various retailers and online merchants to provide last-mile delivery solutions. The company operates a network of sorting facilities and relies on independent contractors for package delivery.
While OnTrac aims for efficiency and speed within its regional footprint, its coverage area is considerably smaller than national carriers like FedEx and UPS. Customer service perceptions and reliability have varied, and the company has faced scrutiny regarding its labor practices with its independent contractor model.