Kayako

Kayako is a customer service software company that provides help desk, live chat, and self-service solutions. Founded in 2001, Kayako's products are designed to help businesses manage and resolve customer inquiries across various channels, including email, chat, phone, and social media.

Kayako's help desk software allows businesses to organize and prioritize customer support tickets, automate workflows, and track key performance indicators. The live chat feature enables real-time conversations between agents and customers, while the self-service portal empowers customers to find answers to common questions on their own through knowledge base articles and FAQs.

Key features often associated with Kayako include:

• Ticket Management: Organization, prioritization, and assignment of customer support requests.
• Live Chat Support: Real-time communication capabilities for instant assistance.
• Knowledge Base: A repository of articles and FAQs designed to empower self-service.
• Automation: Rules and triggers to streamline workflows and improve efficiency.
• Reporting and Analytics: Tools to track performance metrics and identify areas for improvement.

Kayako targets businesses of all sizes across various industries. It has competitors in the customer service software market, including Zendesk, Freshdesk, and Intercom. The company has undergone several acquisitions and changes in ownership over the years. The product's strengths often cited are its feature set and flexibility, while criticisms sometimes include complexity and cost.