Calltrunk

Calltrunk was a cloud-based call recording and analytics service that offered a platform for businesses to record, transcribe, search, and analyze phone conversations. The service primarily targeted sales, marketing, and customer service teams.

Calltrunk functioned by integrating with existing phone systems, either through VoIP or traditional landlines. Once connected, the platform automatically recorded incoming and outgoing calls. These recordings were then processed, with Calltrunk offering features such as:

• Call Recording: Automatic and on-demand recording of phone calls.
• Transcription: Automated speech-to-text transcription of call recordings.
• Keyword Search: Ability to search call transcripts for specific keywords and phrases.
• Analytics: Data analysis tools to identify trends and patterns in customer interactions.
• CRM Integration: Integration with popular customer relationship management (CRM) systems to streamline workflows.

Calltrunk aimed to improve business operations by providing insights into customer interactions, enabling better training and coaching for employees, and ensuring regulatory compliance by archiving call recordings.

The service was eventually acquired, and its functionality may now be incorporated into other existing platforms.