안녕하세요,
Exchange 2019를 사용하는 조직에서 문제가 발생했습니다. 한 사용자가 외부 도메인으로 메일을 보냈는데, 해당 메일이 보낸 편지함에 저장되지 않습니다.
추적 로그를 보면 해당 메일이 고객에게 전송된 것을 확인할 수 있습니다. 고객은 메일을 받았지만, 사용자 메일함의 보낸 편지함에는 없습니다.
#TYPE Selected.Microsoft.Exchange.Management.TransportLogSearchTasks.MessageTrackingEvent
"Timestamp","Sender","Recipients","MessageSubject","EventId","ServerHostname"
"06.05.2025 09:10:45","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","RECEIVE","exchange"
"06.05.2025 09:10:46","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","HAREDIRECT","exchange"
"06.05.2025 09:10:46","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","RECEIVE","exchange"
"06.05.2025 09:10:46","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","SUBMIT","exchange"
"06.05.2025 09:10:46","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","AGENTINFO",""
"06.05.2025 09:10:46","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","TRANSFER","exchange"
"06.05.2025 09:10:53","email address removed for privacy reasons","[email protected]","FW: new order_season 2025","SENDEXTERNAL","m.net"
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","RECEIVE","exchange"
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","HAREDIRECT","exchange"
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","RECEIVE","exchange"
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","SUBMIT","exchange"
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","AGENTINFO",""
"08.05.2025 09:33:17","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","TRANSFER","exchange"
"08.05.2025 09:33:27","email address removed for privacy reasons","[email protected]","RE: new order_season 2025","SENDEXTERNAL","mxw.net"
"08.05.2025 10:19:55","email address removed for privacy reasons","[email protected];[email protected]","RE: shipping documents xxx #20","RECEIVE","exchange"
"08.05.2025 10:19:55","email address removed for privacy reasons","[email protected];[email protected]","RE: shipping documents xxx #20","HARECEIVE","exchange"
"08.05.2025 10:19:55","email address removed for privacy reasons","[email protected];[email protected]","RE: shipping documents xxx #20","SUBMIT","exchange"
"08.05.2025 10:21:04","email address removed for privacy reasons","[email protected];[email protected]","RE: shipping documents xxx #20","HADISCARD","exchange"
"08.05.2025 10:27:36","email address removed for privacy reasons","[email protected];[email protected]","RE: combined shipment: xxx ","RECEIVE","exchange"
"08.05.2025 10:27:36","email address removed for privacy reasons","[email protected];[email protected]","RE: combined shipment: xxx ","HARECEIVE","exchange"
"08.05.2025 10:27:36","email address removed for privacy reasons","[email protected];[email protected]","RE: combined shipment: xxx ","SUBMIT","exchange"
"08.05.2025 10:29:09","email address removed for privacy reasons","[email protected];[email protected]","RE: combined shipment: xxx ","HADISCARD","exchange"
"09.05.2025 15:22:38","email address removed for privacy reasons","[email protected]","RE: xxx","RECEIVE","exchange"
"09.05.2025 15:22:38","email address removed for privacy reasons","[email protected]","RE: xxx","HAREDIRECT","exchange"
"09.05.2025 15:22:38","email address removed for privacy reasons","[email protected]","RE: xxx","RECEIVE","exchange"
"09.05.2025 15:22:38","email address removed for privacy reasons","[email protected]","RE: xxx","SUBMIT","exchange"
"09.05.2025 15:22:39","email address removed for privacy reasons","[email protected]","RE: xxx","AGENTINFO",""
"09.05.2025 15:22:39","email address removed for privacy reasons","[email protected]","RE: xxx","TRANSFER","exchange"
"09.05.2025 15:22:56","email address removed for privacy reasons","[email protected]","RE: xxx","SENDEXTERNAL","mx.ner"
이 문제의 원인을 파악하기가 어렵습니다.
답변 주시면 감사하겠습니다.
DS