Majorel

Majorel is a global customer experience (CX) provider formed through the merger of the CRM activities of Bertelsmann (Arvato CRM Solutions) and Saham Group in 2019. The company designs, delivers, and differentiates customer experiences on behalf of some of the world's leading brands.

Majorel provides a range of services, including customer service, technical support, sales support, and collections, across various industries such as automotive, banking, insurance, e-commerce, energy, telecommunications, and travel. They employ a combination of human expertise and technology solutions, including automation and artificial intelligence, to optimize customer interactions.

The company operates in numerous countries across Europe, the Middle East, Africa, the Americas, and Asia, supporting customer interactions in multiple languages. Majorel emphasizes a focus on employee well-being and training, aiming to provide a positive work environment for its workforce.